Emergency Management
SMART eLearning
Orlando Utilities Commission (OUC) | Summer 2025 - Present | Software, Concept, and Process Learning | Articulate Storyline, Articulate Rise, Microsoft Office, Teams, Adobe Creative Suite, Documentum, SharePoint, ALM, User Testing, Asynchronous eLearning, In-Person Training
180+
Over 180 Articulate lessons designed, developed, evaluated, and implimented at Orlando Utilities Commission (OUC)
These lessons were spread across 16 developed Articulate courses.
$
My online curriculum, SMART eLearning, aims to increase learners' accuracy when using emergency management resource-tracking software during "events" (hurricanes, tropical storms, etc.). By increasing accuracy, OUC may increase FEMA reimbursement following each event.
1/ Year
Annually, each full-time OUC employee assigned to a storm role engages with my developed eLearning, approximating 300 active learners annually
Please note: Due to the Orlando Utility Commission's strong commitment to security related to SMART, emergency management, event processes, and data, I am unable to provide extensive detail about my work, media examples, or training showcases. However, I may generally describe my process, accomplishments, and lessons learned.
What is this project?
I engineered a high-impact, 16-course compliance micro-curriculum for the Orlando Utilities Commission (OUC) titled SMART eLearning: A Smarter Way to Weather the Storm. This initiative directly addressed a critical multimillion-dollar fiscal risk: OUC averages $10 to $15 million in expenditures per emergency activation, yet historically secured only a 66% FEMA reimbursement rate due to data-entry inaccuracies within the SMART (Staff and Mutual Aid Resource Tracking) E1 environment. This leakage directly impacted regional utility rates for Florida consumers. Because employees only utilize the SMART application during active, annual hurricane season activations, these perishable skills suffered severe decay. Operating as a self-contained instructional design department without a project manager or media developer, I owned the full lifecycle of this asynchronous ecosystem, designing it as the prerequisite foundation of a flipped-classroom architecture to equalize baseline software literacy across eight operational units before they advanced to live simulations.
How did I prepare?
To mitigate severe subject matter expert (SME) availability constraints due to their high-stakes operational roles, I proactively extracted and audited dense, raw system documentation from OUC’s Documentum repository. This independent research allowed me to construct highly precise task analyses and targeted technical interview protocols, maximizing our brief consultation windows. While I initially scoped the project using a linear ADDIE framework, I rapidly shifted to the agile Successive Approximation Model (SAM) to facilitate continuous, iterative design-present-refine cycles with stakeholders. To ensure seamless enterprise deployment on OUCareer—OUC's dedicated corporate training platform—I completed a specialized Cornerstone University course. This training equipped me to collaborate effectively with Cornerstone LMS Administrators, allowing me to configure complex backend parameters, manage version control, structure learning objects, and set up accurate compliance tracking vectors.
How did I put my plan into action?
Putting the plan into action, I utilized Articulate 360 to develop a comprehensive digital learning environment consisting of a macro-level SMART Literacy module followed by specialized role-specific tracks. Guided by Constructivist learning theory, I rejected passive text delivery in favor of custom visual analogies and interactive infographics that bridged the abstract technical database architecture with learner intuition. The modules forced active engagement through scaffolded software walk-throughs, branched scenario paths, and metacognitive reflection prompts to transform rote memorization into real-time problem-solving. To guarantee universal accessibility across the enterprise, I enforced strict WCAG 2.1 AA compliance, embedding native voiceovers, accessible text-to-speech fallbacks, high-contrast visual elements, and rigorous typography scaling.
What were my results and lessons?
By framing technical data-entry precision not as a bureaucratic box-checking exercise but as a direct contribution to community crisis restoration, I successfully generated intrinsic learner motivation. The final product functions as a searchable, mobile-responsive performance support toolset that users can access just-in-time on the job. Empirical metrics evaluated via my user experience survey validated instructional efficacy, revealing an 8x increase in high-level system mastery, a 100% platform navigation ease rating, and a 95.2% operational storm-readiness index across all business units. This experience proved that establishing an asynchronous software literacy baseline before introducing live operational stress effectively insulates learners against cognitive overload.