SMART In-Person Simulation Workshops
Summer 2026 | Powerpoint, printing, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Documentum, Simulation, In-Person Training Facilitation, Data Setup
Please note: Due to the Orlando Utility Commission's strong commitment to security related to SMART, emergency management, event processes, and data, I am unable to provide extensive detail about my work, media examples, or training showcases. However, I may generally describe my process, accomplishments, and lessons learned. Thank you for understanding.
What is this project?
This project comprised the design, structural development, and facilitation of 12 role-specific, in-person experiential workshops, serving as the critical second phase of the flipped-classroom compliance curriculum. The macro instructional goal was to transition the foundational software literacy established in the prerequisite SMART eLearning modules into higher-order, team-based critical thinking and live crisis execution. The training targeted seven distinct operational response units—Pre-Event Readiness, Mutual Aid, Onboarding/Offboarding, Lodging, Costing, Energy Delivery/Safety Briefing, and Food—moving learners into active roleplaying scenarios within a safe, guided environment where they could build mutual trust and practical competence.
How did I prepare?
To prepare for these workshops, I analyzed historical emergency response data and operational workflows extracted from Documentum, mapping out the complex cross-functional dependencies and platform constraints of each department. I authored a comprehensive SMART In-Person Training design document to formalize the terminal learning objectives, behavioral checklists, required resources, and operational metrics for all seven units. Working alongside emergency management leadership, I built a high-fidelity crisis matrix modeled after a realistic Category 3 hurricane scenario (Hurricane Apollo), detailing specific tracking timelines and data-entry demands to ensure the live environment perfectly mirrored the high-stress conditions of an active Incident Command Center (ICC) activation.
How did I put my plan into action?
Putting the plan into action, I facilitated the 12 live workshops using a highly structured, scaffolded instructional arc that moved from a gamified conceptual knowledge retrieval session directly into high-fidelity roleplay execution. I engineered seven role-specific, 80-page interactive paper training manuals that functioned as active on-the-job performance support tools, housing printed job aids, live software navigation paths, and localized data checklists. Participants were grouped into specialized cohorts based on their designated storm duties to chronologically execute actual SMART processes, such as importing vendor rosters, assigning room logistics, or processing daily costing activity, forcing them to collaborate, run live reports, and leverage their digital toolkits rather than rely on memorized recall.
What were my results and lessons?
Because these 12 simulation workshops are currently live and mid-facilitation, final summative metrics are still being aggregated. To capture the long-term operational impact, I am currently deploying a mixed-methods user experience survey designed to evaluate role-specific navigation ease, confidence intervals, and resource accessibility, with comprehensive data analysis scheduled for the post-activation review phase. However, early observations of the live simulations already validate the flipped-classroom architecture, as learners enter the workshops with an equalized baseline mental model that drastically mitigates cognitive friction during high-stress tracking loops. The immediate senior instructional design takeaway from this active deployment is clear: procedural compliance in high-stakes environments cannot be mastered through passive delivery; it requires immersive, experiential testing grounds where navigating documentation and leveraging structured job aids is normalized as standard operating behavior.